1. General Overview & Acceptance
These Terms of Service ("Terms") govern the purchase, reconditioning, supply, and servicing of authentic commercial electro-mechanical and digital amusement equipment provided by London Machine Slots Ltd ("Company", "we", "us", or "our"), having its registered address at One Cathedral Square, Trinity Street, Bristol, BS1 5DD, United Kingdom.
By submitting a consultation request, placing an order, or commissioning workshop servicing through https://londonmachineslots.com, you ("Client", "Collector", or "Customer") agree to be legally bound by these Terms in full.
2. Purpose & Private Recreational Classification
All equipment supplied by London Machine Slots Ltd consists of commercial-grade amusement apparatus, pinball flipper tables, and arcade cabinets re-engineered exclusively for private domestic recreation, hobbyist collections, and corporate games rooms.
Important Compliance Notice: Machines operate strictly with complimentary free-play toggles or specially dimensioned brass souvenir tokens. Equipment is not configured for, nor intended to be used for, commercial cash staking, prize redemption, or real monetary wagering. The Company does not supply wagering licenses, and customers warrant that equipment will not be made accessible for unlawful commercial operations.
3. Order Process & Absence of Online Card Debits
To prevent incorrect deliveries of heavy machinery (ranging from 90 kg to 240 kg) and to ensure bespoke delivery logistics, our website does not execute automated online credit card processing or immediate payment gateway debits.
Selecting "Check Out" initiates a formal consultation request. Our workshop coordinator reviews your delivery postcode, discusses access requirements (such as elevators or stairs), and issues a formal BACS proforma invoice with scheduled delivery windows. A binding agreement is formed only upon customer confirmation of invoice and logistics parameters.
4. 12-Month Showroom Electrical Warranty
Every certified machine supplied by London Machine Slots Ltd includes our comprehensive 12-Month Showroom Electrical Warranty covering:
- UK 230V step-down toroidal power transformers and primary voltage stabilization circuits.
- Stepper motor reel drives, optical indexing interrupters, and reel harness assemblies.
- Logic motherboard components, NVRAM battery assemblies, and primary audio amplifiers.
- Brass souvenir token coin hopper mechanisms and motorized ejection wheels.
Warranty Exclusions: This warranty does not cover incidental cosmetic scratches incurred after accepted delivery, broken playfield or silkscreen glass resulting from impacts, unauthorized third-party electrical modifications, liquid spills, or damage caused by improper domestic electrical supplies lacking protective earth bonding.
5. White-Glove Nationwide Logistics & Site Access
Given the substantial weight and delicate optical alignment of electro-mechanical cabinets, transit is carried out by specialized two-man delivery teams:
- Standard Service: Dedicated room-of-choice positioning on the ground floor with zero threshold stairs.
- Stairs & Basements: Customers must notify the Company during the consultation stage if stairs, spiral staircases, or tight turns are present. Motorized stair climbers will be assigned accordingly.
- Leveling & Power-On: Our drivers unwrap, position, level the adjustable leg levelers, connect to standard UK 230V mains, and verify correct operation before obtaining signature acceptance.
6. 14-Day Collector Return Privilege
We want you to be entirely delighted with your machine. In accordance with the Consumer Rights Act, private domestic purchasers enjoy a 14-day collector return privilege from the date of physical receipt.
To qualify for a return, the machine must remain in the identical technical and cosmetic condition as delivered, with all original keys, documentation, and brass souvenir tokens intact. Because machines require specialized transport, the buyer is responsible for the actual return freight costs using a certified commercial carrier, or may request collection by our logistics team at cost.
7. Servicing, Maintenance & Spare Parts
Following expiration of the initial 12-month warranty, London Machine Slots Ltd provides continuing lifetime technical advice to original purchasers. Replacement parts, extra brass souvenir tokens, and periodic workshop maintenance are available upon request.
8. Limitation of Liability
To the maximum extent permitted by applicable law, London Machine Slots Ltd shall not be liable for any indirect, incidental, or consequential losses, including lost personal leisure time or business interruption, arising from mechanical wear or temporary downtime of equipment. Our maximum aggregate liability shall not exceed the total purchase price paid for the specific machine.
9. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute.
10. Contact Regarding Terms
For questions regarding these Terms or our warranty guidelines, please contact:
London Machine Slots Ltd
One Cathedral Square, Trinity Street, Bristol, BS1 5DD, United Kingdom
Telephone: +44 7899 890123
Email: info@londonmachineslots.com